Do you have an issue? Look through our most frequently asked questions and common issues. If you still cannot find a solution, then feel free to contact support by submitting a case.
General Topics
- Check out what new courses are planned to be released soon
- System Requirements
- Forgot your Password to the MyInterskill LMS?
- Forgot loginID on the MyInterskill LMS?
- While in a Course, the Graphics and Fonts are Pixelated
- Multi-Step Authentication – Where is my Verification Code?
- Multi-Step Authentication on MyInterskill LMS
- Multi-Step Authentication with the Microsoft Authenticator App
- Guide to SSO Integration with Microsoft Entra (pdf)
- Guide to SSO Integration with Okta Authentication
- Guide to SSO Integration with Okta Authentication (Okta Custom Application)
- Mapping Custom Okta Attributes to MyInterskill Users
Learner Topics
- Video – Quick Start on How to Enroll and Begin Training on the MyInterskill LMS
- Video – Earning and Using the Digital Badges Interface
- Video – Earning and Using the IBM Professional Certificates Interface
- Video – Portfolios and How to Use them
- The Complete Learner Manual – Everything you Need to Know About the MyInterskill LMS as a Learner (pdf)
- How to Print Course Completion Certificates on the MyInterskill LMS and Share on LinkedIn
- How to Share my Badge on LinkedIn Using Credly
Administration Topics
- Video – Walkthrough of the MyInterskill LMS Home Page Features for Administrators
- Video – How to Manage your Learners’ Accounts
- Video – How to Enroll and Set Access on Learner Accounts
- Video – How to Create and Manage Teams
- Video – How to Create Custom Company Learning Plans for your Learners
- How to Assign Badges, Professional Certificates and Portfolios to your learners
- How to Install the Sandbox Exercise Labs onto your Sandbox/Test Environment
- MyInterskill LMS Administrator’s Guide (pdf)
- How do I Deactivate or Remove a Learner from our Current List of Registered Learners
- Administrator Report Parameters – Date Range Tips